About the role
Role Descriptions:
Manage and optimize the Nexthink platform| ensuring its proper functionality and helping to improve the end-user experience. Responsible for the installation| configuration| administration| and troubleshooting of Nexthink| as well as supporting the broader IT teams with insights gained from the platforms analytics Administer and configure the Nexthink platform to meet organizational needs.Perform routine system checks| troubleshooting| and maintenance to ensure optimal performance.Manage system integrations with other enterprise tools (e.g.| ServiceNow| Active Directory| etc.).Maintain and manage the collection and retention of endpoint data across the organization.Develop and maintain dashboards| reports| and alerts to provide actionable insights into user experience and IT performance.Monitor endpoint performance metrics and take corrective actions when necessary.Provide recommendations to improve IT efficiency and end-user experience based on Nexthink analytics.Act as a point of contact for internal teams requiring support for Nexthink-related issues.Provide troubleshooting and resolution for data discrepancies or platform-related issues.Collaborate with support and operations teams to ensure smooth Nexthink service delivery.Fine-tune and optimize the Nexthink platform settings to improve performance and reduce overhead.Continuously analyze data patterns to enhance the overall user experience.Assist in Nexthink upgrades and ensure system compatibility with other enterprise applications.Work closely with cross-functional teams (e.g.| IT support| security| and operations) to ensure that Nexthink aligns with company goals.Conduct training sessions for teams using the platform to ensure proper usage and understanding.Translate technical insights into business relevant outcomes and ROI. Establish governance| access controls| and best practices. Act as trusted advisor to IT leadership and stakeholders. Support enterprise initiatives such as digital workplace modernization| and hybrid work optimization.Improved digital experience scores and endpoint stability Reduced incidents through proactive insights and automation Faster issue resolution and improved IT operational efficiency Clear| measurable DEX value communicated to leadership
What you'll do
Essential Skills: Proven experience in administering and implementation of Nexthink Strong understanding of Endpoint management| and performance monitoring.Hands-on experience with scripting and automation (e.g.| PowerShell| Python).Must have hands on experience in improvement of Dex/user experience scoreMust have done problem hunting with the help of Nexthink platformHave performed Value Realization of the use cases for automationStrong understanding of NQL(Nexthink specific)Have done integrations with ITSM and ChatbotsStrong troubleshooting skills and ability to resolve complex system issues.Excellent communication skills to work with technical and non-technical teams.Familiarity with ITIL and IT service management best practices.Experience with Endpoint management tools (Intune| SCCM/MECM)Excellent analytical| communication| and stakeholder management skills
Desirable Skills:
Keyword:
Skills: Nexthink~EUCS_TOOLS_SCCM